Privacy Policy

1. Introduction

SwiftHaul Logistics, Inc. ("SwiftHaul," "we," "our," or "us"), headquartered at EC2R 6DA, United Kingdom, is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website, use our shipment tracking services, or interact with our team.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of our website and services.

2. Information We Collect

We collect information you provide directly to us, including:

• Name, email address, phone number, and company name (when submitting quote requests or contact forms)
• Shipment details including origin, destination, cargo weight, and dimensions
• Tracking number lookups and search history during your session
• Billing and payment information when applicable (processed securely by third-party payment processors)

We also automatically collect certain information when you visit our website, including IP address, browser type, operating system, referring URLs, and pages visited. This is standard web analytics data used to improve our site.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill shipment requests and provide tracking information
• Respond to quote requests, inquiries, and customer support needs
• Send transactional emails including shipment confirmations, status updates, and proof of delivery
• Improve our website, services, and customer experience
• Comply with legal obligations including customs, export controls, and regulatory requirements
• Detect and prevent fraudulent or unauthorized activity

4. Sharing of Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information with:

• Carriers, port authorities, and customs agencies as required to fulfill your shipment
• Technology service providers who assist us in operating our website and systems (subject to confidentiality agreements)
• Law enforcement or regulatory bodies when required by applicable law or court order
• Successor entities in the event of a merger, acquisition, or sale of substantially all assets

5. Data Retention

We retain personal data for as long as necessary to fulfill the purposes described in this policy, typically no longer than 7 years for shipping records in compliance with U.S. federal recordkeeping requirements. Quote requests and contact messages are retained for up to 3 years.

6. Security

We implement industry-standard technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These include SSL/TLS encryption, access controls, and regular security audits. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of our site.

8. Your Rights (California Residents)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion of your data, and the right to opt out of the sale of personal information (we do not sell personal data). To exercise these rights, contact us at privacy@swifthaul.com.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete such information promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page with an updated effective date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: privacy@swifthaul.com
• Mail: SwiftHaul Logistics, Inc. — Attn: Privacy Office, EC2R 6DA, United Kingdom
• Phone: +44 20 7946 0190